Technical Specialist Service & Product Support Region Northern Germany (m/f/d)

Back

MAHLE

Schorndorf

Baden-Württemberg

Germany

Permanent

Apply

Key Responsibilities

Rapid response to customer inquiries and complaints, including the development of suitable solutions (hotline, warranty extensions, spare parts offers or extended services, e.g. on-site repairs)
Implementation of training courses and training for quality assurance as well as technical support for service and trade partners
Support for the sales organization during customer visits and trade fairs
Expansion of the service network for our products (workshop equipment)
Close coordination with product management, for example to communicate benchmark activities and suggestions for improvement
Regular reporting of service and aftersales requirements to product management to influence product development

Requirements

Completed training as an automotive technician, master mechanic or a comparable qualification
Several years of practical experience in the field of workshop equipment and technical service
Strong after-sales skills
Experience in customer service via hotline desirable
Strong customer and customer service orientation paired with a professional, engaging demeanor
Confident handling of MS Office
Good written and spoken English skills
High willingness to travel within the GSA region

Information

Employment type
Full time

On site / Remote
On site

Experience level
Mid-level
Mid-senior

Occupation (Department)
IT & Technology

Education level
Bachelor's Degree
Master's Degree

MAHLE

WE SHAPE FUTURE MOBILITY

Location:
Headquarters: MAHLE GmbH Pragstraße 26-46 D-70376 Stuttgart, Germany.

Founded
1920

Company size
> 10 000 employees

Discover MAHLE

TMD FRICTION

Account Manager Motorsport (w/m/d)

Essen Deutschland

1 day ago

TMD Friction ist ein führender globaler Anbieter von hochwertigen Bremsbelaglösungen für die Automobil- und Bremsenindustrie. Das Unternehmen entwickelt und produziert Scheibenbremsbeläge und Trommelbremsbeläge für Pkw und Nutzfahrzeuge. TMD Friction beliefert Fahrzeughersteller mit Premium-Produkten für die Erstausrüstung und ist mit den Marken Textar, Mintex, Don, Pagid, Cobreq und Bendix eine treibende Kraft im internationalen Ersatzteilmarkt. Zum […]

Valeo

Alternance Assistant(e) Marketing - Maintenance Products Development Manager

St.-Denis France

2 weeks ago

Valeo est un équipementier automobile, partenaire de tous les constructeurs dans le monde. Entreprise technologique, Valeo propose des systèmes et équipements innovants permettant la réductions des émissions de CO2 et le développement de la conduite intuitive. Le site de Valeo basé à Saint-Denis (330 collaborateurs) est le siège social de Valeo Service, entité du Groupe […]

Suggestions