Job Description
Are you passionate about providing exceptional customer experiences and enjoy working in a dynamic environment? In this role, you'll be our clients' trusted partner, ensuring every interaction is seamless and positive. You'll turn challenges into opportunities, think critically, and adapt quickly to ensure consistently efficient operations. If you're proactive, organized, and eager to make a difference, this is your chance to shine.
Key Responsibilities
- Ensure the smooth running of operations by monitoring orders and keeping everything under control.
- Achieve results by coordinating customer backorders to meet monthly goals.
- Build strong relationships by managing your accounts and maintaining a high level of customer engagement.
- Resolve problems by handling complaints and warranty claims professionally.
- Collaborate with diverse teams to deliver excellent service and innovative solutions.
- Analyze data to identify trends and implement preventative actions.
- Grow with us by taking responsibility for key projects or activities aligned with your interests.
Requirements
- Excellent professional knowledge of English and Italian (knowledge of a Balkan language – Bosnian/Croatian – is a great advantage).
- Education: Bachelor’s degree or equivalent professional background.
- Experience: At least 1 year in a Customer Service role or similar position.
- Technical skills: Solid knowledge of MS Office (especially Excel); familiarity with ERP systems is a plus.
- Personal qualities: proactive attitude, willingness to learn, sense of responsibility, and strong team spirit.
For our Prato office , we are looking for a new colleague to join our international team. This role will offer you the opportunity to collaborate with colleagues from around the world and grow professionally in an innovative environment. Are you ready to take on this exciting challenge and develop your career with us? Apply now and become a key part of the NRF team!
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