Technical Specialist Service & Product Support Region Northern Germany (m/f/d)

Responsabilités principales

Rapid response to customer inquiries and complaints, including the development of suitable solutions (hotline, warranty extensions, spare parts offers or extended services, e.g. on-site repairs)
Implementation of training courses and training for quality assurance as well as technical support for service and trade partners
Support for the sales organization during customer visits and trade fairs
Expansion of the service network for our products (workshop equipment)
Close coordination with product management, for example to communicate benchmark activities and suggestions for improvement
Regular reporting of service and aftersales requirements to product management to influence product development

Compétences requises

Completed training as an automotive technician, master mechanic or a comparable qualification
Several years of practical experience in the field of workshop equipment and technical service
Strong after-sales skills
Experience in customer service via hotline desirable
Strong customer and customer service orientation paired with a professional, engaging demeanor
Confident handling of MS Office
Good written and spoken English skills
High willingness to travel within the GSA region

Information

Type d'emploi
Temps plein

Sur site / À distance
sur site

Niveau d'expérience
Niveau intermédiaire
Intermédiaire-senior

Occupation (Département)
Informatique et Technologie

Niveau d'éducation
Licence
Master

MAHLE

WE SHAPE FUTURE MOBILITY

Localisation
Headquarters: MAHLE GmbH Pragstraße 26-46 D-70376 Stuttgart, Germany.

Fondée
1920

Taille de l'entreprise
> 10 000 employees

Découvrir MAHLE

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