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Customer Competence Center Employee
ZF
Talent4aa place
Serbia
Descripción del empleo

ZF is an innovation-driven company that develops volume production-ready products based on its own research and development efforts and thus invests in the future in a targeted way. We are expanding our teams in Serbia and looking for a new colleague to join ZF’s Aftermarket team in Belgrade.

Responsabilidades clave
  • Central point of contact for all After Market customers (subregional/Country level) in all commercial matters out of the Customer Competence Center
  • Administer, maintain, and monitor the execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms, etc.); administer customer contracts and agreements
  • Manage customer orders (order processing, clarifying order gaps and support for release/shipment, issuing invoices, order acknowledgments)
  • Manage Customer Claims (raise a correction document, e.g., Credit note/debit note)
  • Sales support by building good relationships and providing customers with information regarding, e.g., new products, prices, and availability.
  • Proactively identify customer needs, offering new products and alternatives, sales & analysis reporting
Requisitos
  • Bachelor’s degree in economics, business administration, or similar
  • 1-3 years of experience working in customer service, sales support, sales administration, etc.
  • Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, and Power BI would be an advantage
  • Good communication (including negotiation) and interpersonal skills, as well as the ability to work as part of a team
  • Advanced English skills; additional foreign language knowledge would be beneficial
  • Competitive compensation and benefits offerings
  • Organizational support to balance work and personal life
  • Flexible work arrangements
  • Career and skill growth opportunities
Información
Tipo de empleo


Presencial / Remoto


Nivel de experiencia


Ocupación (Departamento


Nivel de educación


ZF
TOGETHER WE IMPROVE THE MOBILITY EXPERIENCE FOR EVERYONE
Ubicación


Fundada

Tamaño de la empresa



Descubre ZF

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