ZF is an innovation-driven company that develops volume production-ready products based on its own research and development efforts and thus invests in the future in a targeted way. We are expanding our teams in Serbia and looking for a new colleague to join ZF’s Aftermarket team in Belgrade.

• Central point of contact for all After Market customers (subregional/Country level) in all commercial matters out of the Customer Competence Center
• Administer, maintain, and monitor the execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms, etc.); administer customer contracts and agreements
• Manage customer orders (order processing, clarifying order gaps and support for release/shipment, issuing invoices, order acknowledgments)
• Manage Customer Claims (raise a correction document, e.g., Credit note/debit note)
• Sales support by building good relationships and providing customers with information regarding, e.g., new products, prices, and availability.
• Proactively identify customer needs, offering new products and alternatives, sales & analysis reporting

• Bachelor’s degree in economics, business administration, or similar
• 1-3 years of experience working in customer service, sales support, sales administration, etc.
• Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, and Power BI would be an advantage
• Good communication (including negotiation) and interpersonal skills, as well as the ability to work as part of a team
• Advanced English skills; additional foreign language knowledge would be beneficial