Job Description
In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success.
Key Responsibilities
- Monitoring orders to ensure smooth operations;
- Coordinating customer backorders to meet monthly targets effectively;
- Managing your accounts and ensuring customer engagement;
- Address and coordinate customer complaints and warranty requests;
- Collaborating closely with colleagues from diverse departments to deliver the best services; Analyze data to identify trends and implement proactive follow-up measures;
- Have projects and/or key user responsibilities based on your interests within the company.
Requirements
- Professional proficiency in English and Italian.
- University degree or relevant professional training
- Good knowledge of MS Office, including Excel. Familiarity with ERP softwares is an advantage.
- A proactive attitude, eagerness to learn, responsibility, and a team-player mentality.
For our location in Prato, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth. Are you ready to take on this dynamic role and develop your career with us? Apply now and become a vital part of our NRF team!
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